HVAC in Saltville, VA

We recently had our downstairs residential heat pump fail after 17 years of service. Given the age of the system, and the newer technology available, it made sense to replace both the downstairs and upstairs systems (3- and 2-ton units respectively). I obtained quotes from 4 different installers and ultimately, we selected the Mitsubishi Hyperheat systems as the replacement. Brian at SWVA Mechanical gave us the best price and best answers to our questions and we selected them to do the work. I don't think it could have gone any better. They showed up when they said they would, staged the work so that we could stay warm (installed in December), were respectful of our property and answered all of our questions. All of the SWVA Mechanical workers were friendly, cheerful, and most importantly knowledgeable and competent. Brian encouraged us to consider the Mitsubishi Hyperheat system which would function as a heat pump to below 0 degrees F. Frankly, I had my doubts that a system without auxiliary heat would function properly at such low temperatures without an auxiliary heat source. However, this review is being written 1 week after some of the coldest temperature in years (as low as 6 degrees F and -1-degree wind chill) and I can testify that my house stayed at the temperature set point throughout this very cold period, and in fact my house has been more comfortable than it ever has in similar conditions. I have temperature monitoring data that proves the system worked as Brian said it would. Additionally, the numbers show significant electricity savings compared to the operation of the old system. I will also mention that Brian and his partner Nick, were persistent in being able to get a relatively new steam humidifier installed about 2 years ago to work with the Mitsubishi heat pump and air handler. That required a lot of effort on their part, and a non-standard installation that went beyond the manufacturers’ instructions. I can verify that what they did worked, that it was done properly and is functioning as it should. To reiterate, I would highly recommend SWVA VA Mechanical to anyone in need of their services. They check all the boxes... knowledge, expertise, dependability, reliability, and integrity. Based on our experiences, we intend to use them to service our new system in the future and would not hesitate to work with them again. In my opinion, and based on my past experiences, it would be very hard to do better than SWVA Mechanical in this line of work and expertise.

I had emergency when the heating system stopped working during the coldest days these past 2 months and Brain came the same day I called SWVM. No other HVAC company in the area would even give me an estimate of when they could come. Brain got the system running just in time for the lows in the teens the next few nights. If you need help this company will do all they can to help you. I would highly reccommend them.

Recently had an installation as well as a preventative maintenance on another unit. I received good communication about scheduling and pricing and they answered any question I had. They showed up on time and performed the work well. After the install, Brian came by to make sure I was happy with the install and that I was fully taken care of. Subsequently for the preventative maintenance that Samuel performed, he thoroughly cleaned and tested the units and communicated to me the way that the unit was originally wired may not be optimal and explained the pros/cons of making a minor adjustment which I had him do. I'm very happy with the service provided and plan to use SWVA Mechanical for any future HVAC needs.

Called with HVAC issue on Monday had a resolution by Tuesday morning. Owner Nick is amazing. Goes above and beyond for his customers. Technician that came out was 5 star! Polite, conscientious regarding cleanliness, and super helpful. Pricing is extremely reasonable. I will never use another company!

Nick Cross and his team are amazing. Did a great job for us. They are polite, professional and knowledgable. Our challenge is with a house built in 1913 and their work has given us more control over our HVAC system and made our living space more comfortable. Price was very reasonable. Highly recommended.

Samuel came out and did a great job!! He serviced my unit inside and outside. Company was amazing to begin with. Answered and returned my calls every time. They were prompt in letting me know when they would arrive and informed me of all repairs before doing anything. Amazing job!! Highly recommended.

Highly Recommend! Brian and his team done an outstanding job installing my new Mitsubishi mini splits. I couldn’t have asked for a better HVAC Team than SWVA Mechanicals!

I recently had a heat pump replaced by SWVA and they did an excellent job. As we were weighing the options of repairing my old system and the cost and benefit of the new system they were very helpful. I never felt they were trying to up-sale me. I especially appreciate the fast service both on the repairs I needed on my old system and with this new install. I was in a bind because it was winter but they had me up and running with a new system fast. I would highly recommend them again!

I can't say enough good about the folks at SWVA mechanical. They came to my house and quoted the Mitsubishi unit to me and I had it installed within a few weeks. Every tech was very professional and respectful while in our home and did an outstanding job. I had one company give me a quote for the same system and it was over $4000.00 more than what Brian at SW VA Mechanical quoted, plus the other company didn't want to even talk about the Mitsubishi units that have the best reputation in the business. These more efficient units will save us money on our electric bill and they are so quiet you can't even hear them run. If you need a HVAC system or just need your old system repaired, give Brian at SW VA Mechanical at call and you will not be disappointed. They are more than fair on their prices and will treat you with respect and not try to burn you up on the charges. They are my new HVAC company. Scott Beverly

Our furnace went out during frigid weather. Called Brian and he came immediately. He is very knowledgeable and professional. I highly recommend this company!

Brian and Samuel real good people sincerely want to help when you’re in trouble just installed a new heat pump force excellent job

Excellent service. Friendly, good communication, punctual, quality work. I was very pleased and highly recommend this company for any of your heating and cooling needs

I had these guys install a new American Standard 3 ton heat pump this week. I got quotes from different companies and after a great deal of research chose SWVA Mechanical. Nick and Brian explained everything in detail and Jesse and Sam did our install. We are very happy with the entire process. Nick asked me a number of times during and after the install if we were happy and everything was to our expectations. They really care about customer satisfaction and it shows. Great product and install! I would highly recommend this company to anyone on the market for a new system. Great price and great product!

SWVA Mechanical took care of us quickly and efficiently! Very knowledgeable in all the services they have provided to us. Highly recommend!

Brian and his employees were wonderful to deal with. They installed a Mitsubishi Mini Split system for our office and needless to say was the best investment both for quality and cost. We truly appreciate SWVA Mechanical's willingness to go the extra mile for us.

Excellent quick service from Brian and all of his crew! Called on Sunday and had a new heat pump on Monday they went above and beyond to get my family’s air going again. The best guys around for all your hvac needs!!

Highly recommend. They did an excellent installation on our new 4 ton heat pump and electrical work. 10 year warranty on the heat pump and 1 year on all the labor. These guys are the best around!

Called Brian on a Friday night after 8pm and told him my situation!! He was here in less than 5 minutes and took care of me!! He don’t have to answer his phone on a Friday night!! Very professional, knowledgeable, and courteous!! Will use this company from now on!!

Excellent service and quality installation job for my business on a total install of 12 mini split units. The units have a 10 year warranty and with the savings in my power bill, the units will pay for themselves in 5 years. Highly recommend this small business for anything related to HVAC

Excellent service , on time, freindly, very knowledgeable, reasonable prices, definitely will use again if needed, thank you