Full Time

Customer Service Rep

SWVA Mechanical is hiring a Customer Service Representative to be the first point of contact for our customers. You’ll answer incoming calls, schedule and coordinate service appointments, dispatch technicians, and keep customers informed from the first call to the finished job. We’re looking for someone who can stay organized under pressure, communicate clearly, and represent our company the right way because to most of our customers, you are SWVA Mechanical.

Requirements

  • Professional, friendly phone manner
  • Strong communication skills
  • Comfortable with computers and scheduling/CRM software
  • Strong organization and the ability to multitask in a fast-paced environment
  • Dependable and punctual
  • High school diploma or equivalent

Compensation & Benefits

  • $18-$25 per hour based on experience
  • 30-40 hour work weeks
  • Aflac benefits available
  • 401(k) available
  • One week paid vacation
  • Company-paid accident policy
  • Supportive team culture with growth opportunities

Preferred Experience

  • Previous customer service, front-office, or dispatch experience preferred

What We’re Looking For in a Person

We hire for character as much as for skill. The people who do well in this role tend to share the same traits:

  • Genuinely helpful. You actually want to solve the customer’s problem, not just get them off the phone.
  • Stays calm and organized. You can juggle a ringing phone, a full schedule, and a frustrated caller without losing your cool.
  • Honest and dependable. You follow through on what you tell customers, and your team can count on you to show up and own your work.
  • Clear communicator. You explain things in plain language and write clean, accurate notes so technicians and customers are always on the same page.
  • Detail-oriented. You catch the small things — the right address, the right time window, the right follow-up — so jobs run smoothly.
  • Team-minded. You work well with the techs in the field and treat coworkers with respect.
  • Wants to grow. You take feedback well and look for ways to get better at the job.

How to Apply

If you’re tired of working somewhere that relies on shortcuts, callbacks, and sales pressure, this may be the right fit for you. Serious applicants, fill out the application linked below.

Apply Here